who to trust when air india support staff is not in sync. I was a little skeptical as google flight started showing 9 pm est alert but all flight schedules are for toss.I trusted air india support. 1st may at 10 pm est - I called air india customer support to confirm if my flight is still on for 3 am.got confirmation that flight is on and I can leave for the airport with my mother.I am unable to check-in for my mom as her ticket is with wheelchair assistance. Boarding pass is not issued stating connect at airport for boarding pass. 1st may - I did check-in via air india mobile app.it lets me check-in.
I called Expedia customer support and air india customer support, both confirmed that I am all set for 3 am 2nd may flight they stated that air india has put me 3 am flight segments but air india has not issued confirmed tickets. Expedia support had trouble pulling my rebooked flight details (everytime I called) but I explained my situation of rebooking and then they were able to pull up rebooked information. I called the Expedia support team if my tickets are confirmed for 3 am est 2nd may flight.Since I was traveling with my mom, I had flight insurance bought with my ticket I accepted a 3:00 am AI flight on 29th April. Then I received an email on 29th April, 9:46 am est from Expedia stating my air india flight for 1st may 12:05 is cancelled and if I want to rebook for 3 am flight on 2nd may. Cancellation alert by google early morning for AI 144 for 1st may.
Here is my story due to this cancellation, reschedule and re-reschedule of AI-144. all of them provided their own status without single source of truth :-( Summary: Travel Partner system (Expedia), Airline Customer support system, Airport operations team system, Airline mobile apps.
#Air india flight status tracker ai 144 how to
How to better manage flight cancellations and having a single source of truth system for customer support? Experience with Air India AI 144 (Newark to Mumbai) with my mother who needed wheelchair assistance.
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